Frequently Asked Questions
Q: How do I reset my password?
A: Go to the âForgot Passwordâ page and follow prompts.
Q: Who can view claims history?
A: Only authorized users with the âAdministratorâ or âRMâ role.
Q: What if I see an error âInvalid temp images directoryâ?
A: Contact support or refer to system admin to configure chart image directory.
Q: Who can create a road claim?
A: Owner of the vehicle.
Q: Which documents are required when you create a claim?
A: Please click
here to view the list of mandatory documents.
Q: How long does it take for the claim to be paid up, and what could delay the process?
A:
Claim processing times vary depending on the type of claim and the extent of damage. Delays may occur if:
- The location details are unclear or inaccurate.
- The investigators have difficulty locating the site of the incident (e.g. GPS not matching, unregistered roads, or remote locations).
- Required information from the claimant is missing, outdated, or not provided in a timely manner.
It is advisable to provide a detailed and exact location when creating a claim.